Incredible customer support! They strive to respond within a day for small requests. For larger issues, such as adding features and customizing reports, they have been incredibly responsive.
We were in the market for an MES for document control, consumable trace-ability, statistical process control, and reporting. ToolTrack delivered on all of these aspects and more. I have found that ToolTrack is very powerful with many added features that will come in handy as our company grows. Pros: ease of use, great customer service, easy customization, low cost.
Our internal selection team looked at many MES solutions, and after an exhaustive search process, we decided to go with the I-Track team and their ToolTrack Platform. ToolTrack “off the shelf” version had many of the features called out in our functional spec and the process of customizing the remaining portions was remarkably easy and efficient. As a fast-moving R&D organization, we needed a product which could adapt to our needs with the cycle time to implement changes at an absolute minimum. I-Track delivered every time and we are very pleased with the results.
I’ve used multiple MES Platforms for microelectronics manufacturing and R&D applications as an Engineer. I’ve also evaluated several for purchase... ToolTrack takes the cake for being the best I’ve used, even over the ones costing orders of magnitude more. ToolTrack Has the rare duality of being flexible enough for R&D tracking, yet still user friendly on the manufacturing floor. Scalability is another strong point - for a startup or small business, ToolTrack serves as a capable and cost-friendly system which can easily scale as your company grows. Finally, the support is fantastic! The folks at I-Track have years of experience in high volume manufacturing and R&D environments, and are eager to help solve your problems. And they are pleasant (even fun!) to work with.
This is a great tool for keeping track of WIP, Equipment status, Quality Assurance and so much more. Now that we have been using it for a while, its hard to imagine trying to keep track of paper trails. I love being able to customize the features so that they are exactly what we need. It has saved us an enormous amount of time that would otherwise be spent hunting down paperwork. Our business has such specialized projects that we didn’t think we would ever be able to find a tracking system that would meet our special needs. We have been very happy with how the system is evolving into the perfect tracker for our company. Thank you!
We engaged I-Track to build and host a customized MES for our proprietary steel coil processing using an outsourced manufacturing model. I-Track is a flexible platform that was very quickly customized to our needs. It is a powerful piece of software with easy configurability and outstanding reporting capabilities. Since it is hosted, it is very easy for a startup like us to acquire and we don’t need to worry about maintenance, IT staff etc. I-Track’s chief architect worked with us closely to understand the requirements and then rapidly turn around the required functionality. I-Track is a very intuitive, easy to use system and coupled with the excellent training videos provided, we were able to start using it very quickly and competently. We loved working with I-Track as they were extraordinarily flexible and responsive to our needs. Overall, this has been one of the fastest and most successful application software projects I’ve implemented.
I-Track was able to rapidly develop and implement an MES solution for our high volume manufacturing location in the UK. We needed a system which could drop in to an existing manufacturing facility and processes. The I-Track software is able to emulate the actions and WIP movements on the production floor as opposed to us having to adjust our manufacturing process to match the system. The I-Track teams experience and knowledge of manufacturing environments enabled us to quickly define the requirements and implement the system, and the team provided solid documentation and training.
I-Track has helped us tremendously, enabling us to manage our operations and inventory. The system is easy to understand and is completely custom-tailored to our needs. The in-depth training videos are excellent and we even had a Saturday morning on-site training session (for free) to iron out the tiny details. I-Track always makes themselves available to help, which shows they really want you and your business to succeed.
As our business grew, we needed a flexible system that could handle over 1,000 variables of service offerings and I-Track was the clear choice.
I-Track has done a fantastic job of building a system that is very easy to use and manage.